American Eagle & Aerie Store

Leslie Olay _{on Google}

Oct 23rd, 2023

The staff at this location is awful.
First, if you do a pickup order at this location expect to wait a ridiculous amount of time for your order to be ready. Never same day, even with a single item. This has been the case every time Ive ordered.
Besides that, I walked in the store to get a pick up order recently and was the ONLY customer there. 5 or 6 employees were standing around the checkout counter talking, which whatever, no one else was in the store. Not a single one of them said hello. I stopped to look at a shirt on my way to register, meanwhile all but 2 of the girls disappeared into the back of store. When I walked up to the counter I was completely ignored, one of the two remaining girls walked into the back and out of sight too. I stood there just waiting for the one remaining girl to acknowledge my existence. She messed around with something on the counter then finally asked if I was ready to check out. I told her I had a pickup order, she walked away to retrieve someone else from the back to help me with it, who then acted like it was the biggest inconvenience. What is wrong with the employees?! Apparently no ones training them, and theyre just rude. They stand around talking and hide when customers actually come in the store.

Sara Max _{on Google}

Sep 25th, 2023

Nice