Payless Car Rental

SCAM. They double charged me! If I hadn't noticed, they would have gotten away with it! It took WEEKS and over 6 calls before I finally got my money back. I left multiple messages over weeks for the manager, and a helpful employee specifically said she directly gave my info to the manager so there is no excuse. Context, I reserved through Priceline and paid up front, then they made me pay again at the desk without explaining I was paying twice. If I hadn't checked my credit card statement, they would have been able to successfully steal more than $500 from me. Then they made it very difficult to get my money back.
Jan 7th, 2024

Got a car here for work and was charged an extra $600 for fees that weren't part of or mentioned in the initial reservation.
Aug 29th, 2023

Yikes, I would highly recommend to steer clear of this place. Wish I would've researched their reviews prior to completing a priceline deal.
Apr 3rd, 2022

I should have looked at the Google reviews before I booked this through my AmericanAirlines app. I got charged $360 for a 36 hour rental of a Nissan Sentra that I drove less than 50 miles. When I called the rental car company after I dropped my car off very early in the morning and received my bill via email, I got to speak with a very rude employee who explained the charges to me and basically said that they were out of her hands and I should be grateful that they were able to serve me at all. Im kind of flabbergasted at the experience, the charges, and the way I was treated. By booking through the AA app, I thought I was going to get a much better quality experience. I only booked them because National was sold out. Payless had an opportunity to steal a new loyal customer and frequent traveler from a competitor and instead gouged me for the one rental they got from me. I will never use them again and am honestly still in shock from the whole experience.
Apr 18th, 2023

Do not use this company. Pay the extra $20 for another company it will save you in the long run. I was told by an employee I was required to have insurance. After reviewing the contract when I got home I saw I could decline. I called, left voicemails, put in tickets, and emailed stating my situation and to take off the insurance. I was being reasonable stating I should have read it closer while I was there and will pay the first day. However, on my vacation, I am trying to reach put to someone to remove this and nothing. When I return the car, I am told thats not the verbiage they use. When in fact, I specifically asked if I was required to add insurance because I know my car insurance covers rentals and was told yes. His lie cost me $125. They refused to own up to and fix their mistake. Use another company.
Jul 3rd, 2022