Toll House Hotel

A beautifully remodeled hotel. Close, walkable to downtown Los Gatos for shopping & restaurants. We were greeted with a glass of wine & a chocolate chip cookie! Very comfy beds. Our room had a small deck which was lovely for fresh air. Highly recommend. Walkability: Very walkable to the middle of the town. We enjoyed several restaurants within a short walk. There was a great farmers market including crafts on Saturday morning.
Mar 23rd, 2024

Mar 17th, 2024

Overpriced and under-delivered. Liked The location was good, with easy access to downtown. Front desk staff was attentive and accommodating. There were bikes available for the use by guests. Disliked The hotel claims to be newly renovated, but our room was still very tired looking with an uncomfortable bed and chipped and worn furniture. The biggest challenge was that our reservation was lost, and we were overcharged for our stay before we pointed this out. Light housekeeping did not happen in 5 hours that we were away from the property during the day. The hotel tried to make amends but facilities were still lacking. Nearby activities: Shops, restaurants, wineries.
Mar 15th, 2024

Hotel phone greeting says newly renovated hotel - false advertising. NOTHING about the property is renovated. The rooms are VERY tired and dated holes in blinds and curtains, wood furniture is all very beaten. no glasses in rooms - only paper cups, no wine opener - you have to request one, no streaming services, dated bathrooms and lighting, loud AC/heating unit, furniture and parts of carpeting in public areas are stained. To top it off - they shut off the hotel water on our check out day which was certainly not convenient! The property appears to be operated on a shoestring budget. Recommend you consider staying at Hotel Los Gatos instead.
Mar 2nd, 2024

This hotel is overpriced... I can't imagine ever staying here again, there is no food, soda water, a restaurant that is open for dinner for 3.5 hours.. I have stayed at a great number of hotels in the area due to frequent work trips, would rather stay at: Hotel Los Gatos, Doubletree pruneyard, Hotel Valencia Santana Row, Best western Los Gatos. Lost of lost potential... Rooms: The rooms are loud... I was on the third (top) floor but it still sounded as if there was some secret 4th floor. Entertainment/TV was 800 channels of direct TV, but no streaming availability, this was extremely frustrating.. bathtub grout is deteriorating, lights flicker when dimmed... Food & drinks: Breakfast is dismal, no hot breakfast, they do have a restaurant which is great, the kitchen is available between 5pm - 8/8:30PM... food is overpriced.. I am going to checkout early and move to an alternative hotel Noteworthy details: The hotel is like an icebox, yes it was cold outside however it seems there is zero heat on, the staff are all bundled up.
Feb 26th, 2024