Mount Prospect, IL Bank

Excelent

UPDATE hours on Google!!! I drove close to 30 minutes because bank was supposed to be open!! Closed at 1pm Sat. Not 3pm. Very frustrated as I am going out of town for a f ... more

I don't get all these negative comments below. Seems like these people are a little rude or wacky themselves. Barb usually helps me and is always nice and helpful. When s ... more

Tellers are the front line in the front office, they must have sufficient information to answer questions. They must get proper training in bank products & services. Do n ... more

I had a great experience at this brand new branch in downtown Mount Prospect. I worked with Jason who was fantastic and took care of all of my banking needs. I look forwa ... more

I usually dont write reviews. Probably this is my first. One of the worst people to handle their customers. I dont really remember her name who was trying to help me, she ... more

Very friendly and personal service. Chito is was great, very helpful and insightful. I would recommend this location.

The worst customer service. They will not even try to satisfy the customers. Swati, Shazia, Rehan and of course the branch manager dont even deserve this one star or the ... more

There are so nice !

Cant say my experience was a 5th 3rd better

I started with this bank when they were a branch of Glenview State Bank due to previous good experiences with Glenview State Bank. But from the beginning when the woman t ... more

Great bank, and good customer service and staff. Good service here I got a free checking account here from the drive thru window.

Excellent service professional as usual

Edit, after not receiving cash out of ATM, I filed dispute report with a banker, excellent man, he took it seriously and straight it all out within 24 hours. The humans t ... more

- Hi, please wait for a specialist. After 15 minutes: - Sorry, we have only 1 specialist and she has appointment right now. What the reason I was waiting for 15 minutes?? ... more

Thank you for helping me open up my bank account today. As well as taking the time and putting in all of the effort you did today to make it work. A truly wonderful perso ... more

I'm a customer of the Dempster and Elmhurst road branch....All staff here very helpful.. very polite... very nice people to do business with.....I don't want to bank anyw ... more

These folks make you feel welcome, appreciated, and familiar. They're always courteous and professional.

The drive up ATM works about 22% of the time

If I could give zero stars I definitely would. This location has a bank teller named Jennie & her attitude is TERRIBLE. Shes very racist & rude. My husband has been to th ... more