Hertz Car Rental - North Las Vegas - Craig Road 1-15 HLE

I prepaid for my rental a couple of days ahead of time. Got there, first of all-They couldn't even find my reservation. I had to pull up my email confirmation to show them. Then they question me if I'm at the correct location. Then, they tell me they don't have a car for me. When I ask " How is that possible since I prepaid" both clerks laughed in my face and said " you should NEVER prepay". So now I'm stuck and I have a job to go to with coworkers depending on me for a ride. Thanks a lot Hertz NEVER AGAIN USING THIS COMPANY
Apr 1st, 2024

Absolutely useless, a comedy of incompetence & ignorance - dont even think about it. Get your rental from the airport.
Mar 27th, 2024

BOOKED A FULL SIZE SUV A MONTH BEFORE OUR 5 DAY VACATION OUT OF STATE, LITERALLY GIVES ME A CALL THE DAY OF PICK UP 1 HOUR BEFORE WE GO GET THE CAR SAYING THEY CANT HONOR OUR REQUEST, WE LITERALLY HAD TO CANCEL OUR WHOLE TRIP AND ALL THEY ISSUED WAS A REFUND, THANKS FOR NOTHING
Mar 25th, 2024

Called us the night before that they did not have the size car we needed for a family function and had reserved because they got busy and rented it out despite our standing reservation. They didn't much care. Told us that if we wanted it we could go to the airport and rent it for 2k more.
Mar 24th, 2024

Mar 14th, 2024