New York, NY Bank

This is the most convenient branch for me as I live 15mins from this branch the others are in lower Manhattan. You’d think they’d move swiftly due to health reasons & ... more

Aleia was so kind and friendly, she helped me solve something the Union Square branch couldnt. Saved me out big time because I was under time pressure. Thanks so much Ale ... more

efficient serviceable effortlessly

They are so nice in this branch! The branch manager goes above and beyond to help people.

Bitcoin went to the moon after i BTFD yolo exit fiat

Inside CVS. Near the front of the check out line. Fair privacy.

Worst bank ever!!!!!! You need to go through across the world and back just to be verified and there horrible customer service!! Highely DO NOT recommend!!!

Service is not bad.

Friendly service

Have never had a bad experience here. Always a friendly staff who answer all of my questions!

I went to branch for cashing my check, the black and fat girl couldnt do it because of I dont have account. I said I am ok with fee, then she excused the limit. She even ... more

Awful company. Mysteriously lost access to my savings account and keep getting hung up on. Not sure what to do, but I guess giving maybe giving a branch a one star review ... more

Honestly I wasnt going to put a review up but I feel like after 2 bad experiences I have. The first bad experience I had I was waiting to open an account and someone was ... more

I went in there to get a roll of quarters and no I do not have an account but I needed to do my laundry !!! This area is all black or brown and I am white and I am sure t ... more

Good Customer service

A personal banker at this branch persuaded me to open up a new savings account to get a piddly $275 bonus if I left the money there for 60 days. The bonus was supposed to ... more

The worst customer service ever. The staff here can't even say hi or thank you to their customers. The person who "took care of" me didn't even answer yes or no when I as ... more

Thank you anthony andrada took 10 minutes to fix my problem definitely recommend this place very nice and helpful

I have three accounts with Chase including a sapphire reserve card (their highest level). I went to get cash and needed to use the bathroom. They wouldnt let me! I unders ... more

It can NOT be easy to work in the only Chase in a 20 block radius. The lines can be long and the customers can be difficult. But the employees plod through the day with ... more

The staff here are super friendly, and not in a phony-baloney way at all - they genuinely care. When you’re a regular, they remember your name! I’ve seen them deal wi ... more

Very happy with the customer service , quick and professional

I miss the biggest company I've worked for in years. Chase.

Opened earlier than stated and Damian was very nice. Sometimes this block gets sketchy, but usually no problem going here.

Great customer service from Mr. mehdi el Sayed the officer relationship banker at Chase Bank Broadway Astoria Ny! He established the business account in no time and was v ... more

They find ANY reason not to work & say that everything is against policies & essentially refer you to (a) Customer Service Phone Line, (b) Another Branch- typically that ... more

Beware of this bad bank!!!!!!!!

Went to TD bank today, teller: Ashly made the experience so difficult not even worthy of being a teller, literally needed change for a business and made a fuss saying we ... more

Erik is an excellent worker.

Very nice and quick experience with this bank. Usually the lines are long and you wait forever to see a teller but this wasn’t the case here. You sit down for five seco ... more

HORRIBLE.  Their technology is awful!!!  If you try to send a payment on Zelle you can only type in one letter before the screen freezes up.  They also reduced my daily p ... more

Just visited this bank feeling so horrible the banker asking me why didn't I went to CHASE OR CITY BANK to open my account not one but like 3 times I fine that disrespec ... more

Extremely poor customer service. I was given the run around multiple times (online banking - branch - online banking) and never able to resolve what should have been a si ... more

Desi is very professional and efficient. Highly recommended.

Warning: this is regarding the ATM machine after hours. I’ve been to this ATM only 3 times and every single time, there’s a homeless person sitting there inside right ... more

This is the second time that I was treated with derision and condescension from the same tellers, a senior and a millennial. I can’t believe those tellers would choose ... more

Very inconvenient to have machines and they dont even work . Cant make a deposit or anything and to be located close to 42nd st and have no machines working or anyone the ... more

Capital one is worst Bank Branch and ATM service wise. I can barely find any branch and this branch is worst one their ATM machine doesnt work 7 days a week and sometimes ... more

Great banking

I love doing my banking at the Broadway (94th) branch. Everyone who works there is so nice and they remember you. Congratulations to you guys! It really feels like co ... more

Doesn't exist

Closing 4/23

Customer service is poor at this location. I suggest you record your intereraction with the representative. Complaining to customer relation resolves nothing. Is there an ... more

Verification isn’t through the machine and never goes through when you try to verify online. Completely useless.

Thank you!

The bank close permanently

they rap me off with $80 of my deposit. nothing but thief's.

Great branch and employees - always helpful and friendly

I went here to get a document notarized. Ms. Braxton was very professional and the bank interior was immaculate.

Hey, they could at least smile at me and say thank you while they're robbing me of my money. 👎👎