Verizon

Florence Dozar _{on Google}

Mar 22nd, 2024

Laura was helpful

Mary Osborn _{on Google}

Jan 12th, 2024

They have their ducks in a row. Very helpful and knowledgeable!

Shann Cook _{on Google}

Jan 9th, 2024

An employee felt that he had the authority to release information about my personal information without permission outside of the business walls.Disrespectful..nor is this acceptable behavior in any workplace.and I did reach out the upper management. Corporate.

Bryce Kennedy _{on Google}

Jul 24th, 2023

HORRIBLE CUSTOMER SERVICE (Verizon as a whole, 4 out of 5 stars) I believe that the Hermiston location is nothing but an ADA quota. Managers don't know how to run anything. They sit there and watch their new staff struggle, and when something goes wrong. They have zero ability to take responsibility. I went in to get a new phone. 2 hours after walking in and being charged $260 (Which Im not sure why they charged my card prior to any sale beimg made??) for case, screen protector, last payment, and for some reason paying them to switch over phones. I walk out with my same phone. The only thing they were able to complete was deactivating my current phone. So after watching the new guy struggle, the "Manager" instead of assisting, ran away to the back of the store (No help, never saw him again, till I came back.) I asked them to void the transaction and that I no longer have the time to stand here and wait for them to "attempt" to activate the new phone. Few weeks pass, I see that they still charged me 260, when I walked out with literally nothing. So I returned and I was told that my "refund" was submitted. They showed me a receipt for a $90 refund. I asked where the rest was. Turns out they were trying to charge upwards of $100 in "restocking fees" because they had to walk to the other end of the store. After arguing with the manager (Same guy that left before) and him trying to tell me "Well you just got mad and left." and me explaining that I only had so much time to get this done. He finally calls customer service because he didn't belive that he was to blame. While on the phone with customer service, the manager proceeds to lie about the previous interaction and when I interjected he rudely asked "Do you want to talk to them!?" So I did. And I told them the whole story. Customer services says that the store is responsible for the refund and I needed to talk with them. The manager then takes the phone from me and starts blaming the guy on the phone for the issues. After they got done arguing on the phone (The store still refusing to take ANY fault) the customer service rep was able to put the money back on my account towards my bill. PHONE CUSTOMER SERVICE, AMAZING! They wanted to be helpful. They wanted to work with me. Super nice guy on the phone! The actual store staff, useless, money hungry, no communication and a very clear absence of any sort of supervisor training. Verizon is not a bad company. The Hermiston location needs new managers, or just shut down. If you live in the area, save the hassle, go to tricities and deal with them. It is SO much better, cleaner, nice, and just HELPFUL.