U-Haul Moving & Storage at S Westmoreland Rd

Michael Patterson _{on Google}

Mar 28th, 2024

As the other reviews stated lousy service. I went to get propane and the lady there said - let me go check and see if they are busy. It didn't appear to be busy. Didn't see any other customers around. After a few minutes she came back and said they "just" ran out of propane. There is a huge tank there but they just ran out. Apparently they were busy doing who knows what.

Charlotte Stuckey _{on Google}

Mar 26th, 2024

I have to say this place was horrible. I'm just glad to be done with this location in texas. I would not refer anyone to it.

Queen Key _{on Google}

Mar 22nd, 2024

I have used this location more than three times so I was comfortable with walking in and being helped the way I usually do. Unfortunately after my move I did recognize that my card was charged over $180 for going only 19 miles so I was kind of confused because I have rented from him for many years and Ive never had to pay this much and Ive actually had a bigger truck before so it seemed weird. So I contacted the U-Haul Location on Frankfurt where I actually drop the truck off. When I called, they actually said they had no record of me returning the truck or even me having a truck in the system first of all that seem kind of weird then I had to be on hold for 30 minutes off for him to tell me all your charges are valid because you took it one way you were charged over $180 and I was like well Ive rented from you all before and you all take $100 deposit you return that after you return the truck, so whats the difference between this? No one could even answer my question so I asked for the number to corporate. I talked to corporate they said someone will be getting back with me within the next 24 to 72 hours. Unfortunately no one ever did so I called this morning for the guy to tell me oh it says that he tried to leave you a voicemail, but your voicemail was full, which was a lie. Then he placed me on hold for 10 more minutes, only to come back on the phone and say oh well it looks like he left you a voicemail giving you full detail of what the charges were for and the reason why you cant get a refund and I was like you just told me he tried to leave me a voicemail. My voicemail was full, but now he left me a voicemail , so I got frustrated at the end of the day they took advantage of me and my money so I feel like it was only because I am a woman and I was alone when I went in both locations so this is the last time I will ever use U-Haul. I dont care if I have to pay doubles to get movers I will never use them again shame on this company. Shame on the employees that they have working for them because theyre robbers .

Anglea Smith _{on Google}

Mar 17th, 2024

Customer service was great The young guys did an excellent job . Keep up the good work fellas

Diego Ledesma _{on Google}

Mar 6th, 2024

This was my first time renting a U-haul truck and the whole process was pleasant and smooth. From reserving the time and truck type online to checking in. The front desk guy was super cool and helpful, I ended up needing to change the tuck size because i needed the ramp option and he made the changes in a few seconds. Overall a smooth process, would highly recommend this location to anybody.