El Paso, TX Van Rental Agency

Good service, and the trucks are in good condition.

Very professional. The 26' truck was on good condition and ran well. Pickup and return were smooth, although pickup took a bit long.

Excellent experience!! The team at this location is great to work with. They are professional, friendly and really willing to help. Thank you Lety, Ron and Angel for an ... more

WORSE penske experience by far! 2 hours waiting on the truck to arrive and once it arrived, missing equipment and they didnt claim the mistake. Even though Uhaul is cheap ... more

Excellent Customer Service. My first time driving a big vehicle and I loved it. I felt safe and confident. Thank you so much!

As always Penske is the best.

No problems

Not bad

Terrible!! .. these employees will make you wait almost A WHOLE HOUR in line, for a bag of styrofoam packing peanuts !!!!! NO PROFESSIONALISM, NO COMMON COURTESY, NO MANN ... more

Very friendly and helpful

Awesome very friendly and helpful staff, pick up and drop off process was easy and super fast.

They want you to enter all your information and wait for someone to call you just for a quote. I dont care if the cost is $2, because if this inconvenience I wont ever us ... more

We had our car broken and needed to rent a car for just one day. We decided to go with Budget since they had pretty low prices on their web site. It turned out that at th ... more

I can not express how much I hate that nobody answers the phone during working hours! Literally called 17 times!

Pretty nice for a rental car hub. Wayne Newton announcements over the PA. The shuttle service drivers are friendly. Could use a better indication system that indicates ET ... more

We had reserved a car several months in advance, but when we arrived at this location, we were told, they did not have the car. In fact, they only had two cars. We were a ... more

Look

Very easy to get in and out of here. Separate from main terminal, not confusing.

They made the experience so easy and were so accommodating and above all super kind! It was a scramble to find a rental that big on such a short notice and I cant say eno ... more

Great attitude!!

Very very unreliable. For the longest time, the fence/security system to get in was broken. So they had the side fence with zero security system in place letting whoever ... more

Total rip off, they didn't have a car reserved for me, then charged me for not cancelling my reservation. Please don't waist your time and hard earned money, they will r ... more

Jorge runs the place. very straight up guy tells you how it is 100% did a one-way from SLC to El Paso. This was our drop-off location. He's a multitasker which is rare t ... more

Youll get the BEST CUSTOMER SERVICE HERE!!

Worst customer service.

Never have I needed a utility bill to rent a truck. Just my insurance and id and major credit card the assistant manager was not helpful at all did not have any other sol ... more

(Translated by Google) Personally, excellent service. I am lucky to meet Mr. Ricardo, very helpful. (Original) En lo personal exelente servicio tengo la suerte de conocer ... more

Very efficient service. Hope they answer the office phone. Dont have a specific parking space for a customers. I had to park outside.

They were/are awesome!! Thanks for the safest trip ever!!

Let me just say this place stays as clean as the one on 4th Ave in Albuquerque, new Mexico. Nora & Jordan clean this place spotless. Every time I come in they are working ... more

Very grateful Very kind

I rented a 24 long u-haul truck drove from San Diego to El Paso Texas for 3 days and I had no problems and when I dropped off the u-haul truck I got a little discount on ... more

close to home but only had a huge trick

Poor experience with online booking, now I have to wait 2 hours to get my rental.

This location was not only convenient, but the gentleman there was so polite and helpful. I would definitely recommend this place.

Customer service is fine, rental truck is horrible. Wipers are broken, door seals are broken so it sounds like driving with a window open. Water leaks into the cab when i ... more

We rented a 2003 Chevrolet Van conversion and we were pleased with the excellent service we received, the very comfortable seats, and the support we were given at all tim ... more

Awesome staff!!

Great campground. People are super nice and professional.

The girl who helped me at the counter at the airport was friendly and very quick to deliver the vehicle and receiving the vehicle was also very fast, I highly recommend A ... more

Went over to rent a trailer on April 11 at 3pm and no one answered the phone when I called because there was no one in the office. When my husband called no answer. He di ... more

It is so helpful working with you and the knowledge and plus there's $1,000 cheaper than hiring you a mover I found out I got took $1,000 by standard or gold standard mov ... more

Horrible service.

Rented an automotive tow transport and they were super helpful and quick. I definitely recommend renting from them in your uhaul experience:)