Avis Car Rental

I recently had the unfortunate experience of dealing with Avis of Stratford CT, and I must say it was one of the worst businesses I have ever encountered. My dissatisfaction with this place knows no bounds, as they have consistently taken reservations only to inform me upon arrival that no cars were available and the my discount code from my company wasn't accepted there. This absurd situation has happened to me multiple times, and to make matters worse, no effort was made to rectify the issue or provide any accommodations. As a local resident trying to support a local business, I am appalled by their lack of professionalism. The staff at Avis of Stratford CT are shockingly uninformed about their own business, leading them to provide customers with incorrect information. It is truly frustrating to receive misleading advice and directions from the very people who should be knowledgeable about their services. On top of that, they had the audacity to charge me a mind-boggling $150 for canceling a reservation after they themselves instructed me to. Resolving this matter and reclaiming my money required a significant amount of time and effort, adding further insult to injury. Furthermore, their online reservation system. How can they allow customers to make reservations online, only to discover upon reaching the counter that there are no cars available? It is an unacceptable practice. Despite being promised a seamless booking process, the reality is a complete letdown. Avis of Stratford CT displays a severe lack of competence and customer care. To add insult to injury, my corporate discount, which should have been honored, was inexplicably rejected without any explanation. This level of unprofessionalism and disregard for customer satisfaction is simply inexcusable. Throughout the rental process, I encountered a litany of other incidents that would be comical if they were not so frustrating. However, the instances I have highlighted here should serve as a warning to anyone considering renting from Avis of Stratford CT. My experience with Avis of Stratford CT was beyond disappointing. Their repeated failure to honor reservations, uninformed staff, exorbitant charges, and overall lack of customer service make them a business to be avoided at all costs. Reservation Number: 493734323, you can look up my reservation and give me a call. All my information should be there.
Jun 28th, 2023

Jun 15th, 2023

This is the worst place to rent a car. I would give negative 1 star
Jun 3rd, 2023

Minimal hassle, easy drop-off
May 30th, 2023

Don't have cars in lot when you make an online reservation
May 29th, 2023