Budget Car Rental

The reason why I am giving Budget a 4 star rating is because they need to fix their system whereas I made reservations using my Union's website and upon arrival this morning having been greeted pleasantly by Lena, I was told that they did not have any vehicles available at that time. As I continued to wait for cars to be returned, 2 more customers came in who also used a third party website and had the same issue. However, Lena was so nice and professional throughout all of our processes to get a rental vehicle and she went far above and beyond to secure each of us a rental vehicle. I ended up canceling my reservation because they do not have a Dropbox at this location, and I would have had to drive to Fairfield to drop it off, which was just too much for me to do. I would definitely use their service again but have learned a valuable lesson by not using a 3rd party website who does not have updated knowledge on if vehicles are truly available. So, to anyone who, like me, uses 3rd party websites to reserve a vehicle, I strongly urge you not to do that anymore because of what happened this morning. Again. I say, in spite of this issue, the rest of my process, even canceling my reservation, was seamless. Thank you so much, Lena, for all that you did.
Jun 2nd, 2023

Do not rent cars here. Rude customer service. The African American lady with the dreads spoke very rudely to me and I was being as nice as I could be to her. Even as I continued to be nice she continued to raise her voice at me as to be trying to pick a fight or an argument with me. I just decided to walk away and use my own vehicle for the trip. I will never attempt to rent here or any budget rental ever again. Budget really needs to train there employees to treat customers with respect.
May 7th, 2023

Place has rebounded. Had an issue a few years back regarding refueling the car I brought back. Swore I'd never go back but went back on a recommendation, and they seemed to get it together. Give them a shot.
Apr 13th, 2023

Another budget rude customer service employee of you dont like your job then quit like is there a corporate number to call to report this . Its disgusting!
Jan 26th, 2023

NEVER AGAIN WILL I RENT A CAR FROM THIS PLACE THEY ARE CROOKS!
Jan 23rd, 2023