Extended Stay America - Arlington - Six Flags

Linda Blair _{on Google}

Apr 9th, 2024

My husband dealt with the front desk people stating they have zero customer service , rude, unprofessional, not helpful with anything, always an excuse. The front door recently kicked in my husband fixed him self, the bar area the microwave sat on was about to fall down. The room wasn't clean and the pet fee of $29. Daily for a well house trained less than 5 lb doggie was to expensive. Not worth the stay. The other extended stay in Arlington is smaller but newer , less issues

A G _{on Google}

Apr 6th, 2024

This is the worst place Ive stayed in over a decade. Front desk was nice. But this hotel is gross. I feel like I left with scabies and bed bugs. The hotel stinks, the rooms stink, and half the guests here stink as well. This is a hotel which half the guests are long term hence extended stay.
I have NEVER been so worried that my truck or room would be broken into. Thats the kind of crowd they keep! I cant believe that $130/night puts you into this place. Spend the extra money and stay down the street!
Rooms: The room stinks
Safety: Very questionable people inside and outside the hotel.

jane doe _{on Google}

Apr 2nd, 2024

I stayed here early summer for a while and it was terrible! Although reservations were made and a confirmation was given, upon arrival I was told I had no room. I arrived (Dropped off as I was traveling) a little after 4pm, once the Front desk said I had no room inspite of showing my email receipt and confirmation I tried to speak with Mgmt, who was not available so I was back and forth on the phone to reach someone at Corporate. This went on for a while. I knew no one in the area so I kept fighting to get Corporate to handle it,finally near 11:30pm I was given a room. I was to meet family arriving the next day and I did and the Experience of our stay only got worse. Some of the Housekeeping and Maintenance staff seemed nice, but the Mgr. She had a foul attitude, "Nice Nasty" as elders say. We would speak to the guests and staff, and just tried to make the best of the stay but it was not great. The Rooms had a smell, the pull out sofa bed in our room was broken and no mattress, the doorlock (keyless) was broken and oven didn't work.I mentioned the issues and was moved to another Room that was no better. There were bed bugs in that room and the stove had 1 working burner. I also noticed in the Laundry a sign was posted that change was given at the front desk, but when I asked for it, never was it available. I also was met with attitude and unprofessionalism at the front desk by that Female Mgr. When I went to get linen. I went to ask about linen and she started loud talking me about an issue that she needed to discuss with the Man handling that particular issue. As she was raising her octaves as people came through the front and guest door I was trying to reach this man on the phone. ( I felt like I walked into something and wasn't sure what she was talking about but he might), she continued in her Ghetto foolishness and I said Excuse me why are you speaking that way to me, I have done nothing to you, we are not that type of people, and she kept on talking rudely. I walked off and got in touch with the Gentleman I was trying to reach at the start of that Mgrs tyraid and let him know what happened and I called Corporate and filed a complaint against her regarding her foolishness and disrespect. I and my guest were on our phones handling Business and we heard a knock on the door . The keyless latch was on, I checked the peephole and it was the GM, I told my caller please hold and got the door I said hi( I spoke to him before downstairs, he seemed decent not like that rude Mgr lady) he was at the door and she was off to the side. He came because she lied and fm. What I understood of what he was saying, was we didn't pay. ???? Are you kidding me? Liar. She was trying to retaliate against me for calling Corporate. I've heard her before in my passing through the front, spk to other Customers Rudely and I guess she thought I would just tolerate the same evil. No. Treat people the way you want to be treated no matter who you are. I again contacted the Gentleman who they actually needed to spk with. He said he tried calling them and they wouldn't Answer, I'm at the door for the GM to hear for himself the same account of what happened down stairs as we said it to him. The GM kept looking in her direction as if she was leading him with questions and what to say. His demeanor changed from nice to stern , my guest came to the door to find out what the issue was and was met with the same attitude as downstairs then they left our door. A few minutes later another knock and it was the Police and Mgmt. They stuck with the lie of " not paying " so I showed my receipt, they showed the GM( he was only going off of her word the Mgr who was rude to me downstairs) he never verified her claim just ran with her lie and wanting to call the cops. ( She was trying to retaliate against me for filing a complaint against her) so she lied and escalated this to this point. The GM saw my receipt and looked at her like you said they didn't pay ! The Police & GM saw her lie,& said it fell under the Eviction law shook my hand& left.

Doug Grays _{on Google}

Mar 25th, 2024

Please do not stay at Extended Stay in Arlington Tx on Lamar St The halls were littered with trash and the furniture is so dated Goodwill would not accept it Very noisy with young adults running and yelling in the hallway Front desk would not respond to my multiple calls ! This is truly a 1star hotel.

Jason Lopez _{on Google}

Mar 24th, 2024

I paid for a double bed for 4 people and upon arrival we were told they had to make sure it was clean, then he told us they didnt have a double bed because the previous occupants decided they wanted to stay another night! We paid over a month ago!They then told us they could give us a couch when I told him how are 4 people supposed to sleep on 1 bed! We walked out and so did the 2 other customers after us because they ended up at the hotel we did down the street! Plus the lobby stank!
One of the customers told us their room had a broken latch and they couldnt fix it and a celling light had exposed wires, no cover and bugs coming out! This place should be shut down and reported to the BBB along with the health and safety departments!