Brooklyn, NY Financial Services

Never have enough tellers. Long lines. They will close early/cut off entry early if they see fit.

Not my favorite location. Its in a VERY busy area of Brooklyn, and they usually only have one teller working with a line of about 10 people. If you have to use teller ser ... more

Employees are literally just following policy (aka doing their jobs) and the public doesn't like policy's. If any complaints, it would be about the higher ups making the ... more

Horrible experience I arrived with my partner open business account for nail salon. Im existing business account costumer for 2 years opened my online banking and gave ac ... more

Bad service and bad information I recommend. this bank

they give the best service. and especially The Branch Manager Courtney Person, he is the best!

Extremely busy location but I gave 5 stars only because of very helpful, patient and polite staff. This location definitely needs extra employees

I highly recommend Yeva Safanova. Shes so professional . She knows her job perfectly

long line

I spent a wonderful year here. Nice place. Nice people. Unfortunately, there are no Merrill staff who can speak Chinese. I have to find another one! So give it four stars ... more

How can a bank this big be so shoert staffed . You would have figured management sees the long lines every day and staff appropriately, but no one teller to serve the co ... more

Best customer service ever I like them such nice people

Need to have security guard posted to keep the homeless out of lobby area so they stop begging and annoying the customers

Unbelievable.No knowledge, and worst customer service. You cant get any thing Done there.

I was going to open up a business account with them but the secretary there showed us again their real customer service that they still have. They don't care about the 70 ... more

Their stuff is not only friendly but also highly skilled. I came here with worth experience from another branch of BoFA, thanks to the front desk lady who warmly welcomed ... more

Completely satisfied with the service. The staff is polite, happy to help.

I got misleading information about the terms and conditions of a credit card and no compensation

Ralph Paul relationship banker is the best . Great with customers

Had no notary, ever, in case you were wondering. Also only had 1 teller

ATMs rarely work because management is too busy on their 2 hour lunches to try and refill the atms. If you do have to wait in line, bring a chair becuase youll be waiting ... more

Always crowded and long lines. However, the staff is very friendly and willing to help. The biggest issue with this branch is that the ATMs are always out of service, i ... more

Always super slow and packed with people