Optimum

Oct 7th, 2021

They do nothing but drain you. I have been promised that a supervisor would be in touch and nothing. I have paid every bill and had no problem for the first two months. Suddenly I owe $132 out of nowhere and they turn my service off. As a student who goes to school online and budgets all her bills carefully this is devastating. Honestly all I can do is cry.
Oct 3rd, 2021

My internet has been down over a week. I've called the customer service line and all they tell me is that it is a known issue. Worst internet company I've ever had and I've had some pretty bad ones.
Sep 30th, 2021

I honestly rarely make a review but itll help someone new to the area think twice about getting this service. The reps at the location itself are helpful and they do what they can, however the internet service itself along with technical support are the worst ive ever experienced. Im very patient when it comes to technology and pretty tech savy but in 3weeks i decided enough was enough. Unfortunately i was limited to the services and modifications I could have in my apartment or else i wouldve started elsewhere.
Sep 29th, 2021

1. Signing up you must pay your first month's payment up front. Very inconvenient. 2 weeks later you're already being billed for the next month. How does that even make any sense?! 2. Auto payment - I was never told I had to make my first 2 payments manually before auto payments kick in resulting in late ppayments. 3. EBB discount- I was never told this does not reflect right away. I spoke to 3 people and all 3 told me something different on when it would apply. Tisk tisk. 4. WORST CUSTOMER SERVICE EVER!!
Sep 27th, 2021