Budget Car Rental

Elizabeth Patterson _{on Google}

Jun 22nd, 2023

They did not explain that my prepaid reservation through Avis wasnt available. I was given a new reservation through Budget authorized a new amount. My car is in the shop Im currently waiting 3 to 5 business days for my refund. I cant pay my mechanic. I would have the prepaid $212 returned to my account had they issues a refund 4 days ago. Now Im out $638 and no vehicle. Theyre still holding $417.07 after their other charge has posted. Ive called about the hold on my card and they cant find it. So Im having to submit my bank information showing the hold is still there. Unacceptable!

Shandia Nicky Woodburn _{on Google}

May 31st, 2023

Booking the reservation was some simple and the checkout process was just as simple. The price paid was a great rate as well. The airport was small so the Budget Rental counter was very easy to find. Also I have to note that the reservation agent on duty noticed I booked my flight right at the time she was getting off and called me to tell me she could stay 30 mins later but if the flight was delayed much longer than that I would have to get the car the next morning. She went above and beyond and you dont see that as much anymore. This experience was one of my better ones in this trip.

Jennifer Gamble _{on Google}

May 7th, 2023

The interior of the vehicle was disgusting. The seats were badly stained and it smelled like stale smoke when I turned on the air conditioning. The vehicle registration expired in March of 2023, it is end of May. When I picked up the vehicle in Lawton, OK, I didnt have a vehicle inspection with the woman, I was handed the keys and she said it was out in the third row somewhere. After hitting the alarm and finally finding it, it wasnt in the third row. It took me a while to find the vehicle. Once I returned it in San Antonio, I had no idea the process. No one checked the vehicle, or checked the fuel. I was walking around trying to find someone to check me out. I went to the window and gave my papers to the guy and he said I was good. Then I told him that the registration was expired and he had a confused look on his face, then he said why are you telling me. Well I dont want anyone to get pulled over in your vehicle with expired registration. Overall, worst rental expiration. I rather pay a little bit more and go through any other company than Budget.

Tanisha Mason _{on Google}

Feb 2nd, 2023

Make sure you read your paperwork. You can't go by their word. I paid my deposit and stated I needed the rental from Friday evening until Monday. I was told to have it returned before 6:00 pm on Monday 01/09/2023 to not be charged an extra day. Silly me didn't look at the paperwork and was charged almost my full deposit for that extra day because it was supposed to be returned 01/08/2023 before 6:00pm. NEVER AGAIN WILL I RENT FROM THEM. I SHOULD HAVE RECORDED HER.

vanessa hicks _{on Google}

Jan 21st, 2023

The young lady that works there now is awesome. She's professional and makes sure you have a positive experience. The staff is always friendly to me. I've been going to airport location for at least 10 years and the young lady that was working back then was professional and kind also. I recommend this location to anyone.