Chicago, IL Passport Office

patient, friendly . Thank you

Staff was rude and condescending when I asked general questions about mailing a passport application.

Apathetic, perpetually distracted workers who don't do a thing to assist the customers. I came in to ship packages for ebay and there were two women ahead of me in line. ... more

Sent a package on July 2nd. It was lost in limbo until 8/11/21. I spoke to 2 wonderful clerks that assisted me. The clerk I spoke to on 8/11/21, promised me that she woul ... more

Had an easy, quick time applying for my passport at this location. Ms. Shirlee was very kind, and clearly has experience with processing applications. I arrived 20 minute ... more

It has been 5 days since I dropped my box in the second floor using SSK. After reading several bad reviews, I actually stood in line instead of using SSK. But then all th ... more

Its actually kind of funny how awful this post office is. It's at least an hour wait every time I go regardless of day of the week or time of day. The staff are usually v ... more

The service by the passport area was so horrible, that you would think they require people to be rude to get hired here.

Constantly online says "Attempted Delivery, no access to location".... It's a lobby open 24/7

It has been 5 days since I dropped my box in the second floor using SSK. After reading several bad reviews, I actually stood in line instead of using SSK. But then all th ... more

Meh no good nor bad. Lines get super long from 11:30 am till 3 pm.

When regular carrier, she's the best, is on vacation, we get missed days of mail Today is Saturday, September 4th..5:30 p.m......this is a 12-family building..No one has ... more

The post office does not really answer their phone. They are short on carriers, so the mails are not coming in on time.

This location is the absolute worst. So many problems here. Avoid it at all costs.

I gave a 1 star, but this is definitely a NEGATIVE location.! Who the heck is the Postmaster General and who oversees this location!? Years ago, I was verbally attack ... more

This is the closest location to me and every time I go I just have a bad feeling. The lady that works there is very rude. I was behind the people she was attending and I ... more

Horrible customer service workers are super rude and the place is super dirty looking looks like they never clean

This place consistently lies to customers.

1 star in every category. USPS should teach a master class in how to disrespect and insult customers. Avoid if possible.

wait is 1 hour 1 person working only