Hertz Car Rental - Oklahoma City - Northwest Expressway HLE

Shawn McNally _{on Google}

Feb 22nd, 2024

They quote you one price and surprise you with another.

geoffrey okpara _{on Google}

Feb 3rd, 2024

There seem to be a little disconnect between the associated, one says one thing and the other says something different.

Sarah Johnson _{on Google}

Jan 4th, 2024

The rudest workers ever never use hertz always use enterprise

CYNTHIA bascue _{on Google}

Nov 28th, 2023

The worst place I have to deal with. The guy that is working the front not only was rude and disrespectful after we found out they don't accept our bank we do banking with but had referred to me and my husband as "you people". If I could give a half of star or less I would. Along with they never explain anything correctly about what banks they accept or don't accept. I will never use them again or send anyone to them. I'm so disappointed with this place.

Larry Augustus _{on Google}

Apr 2nd, 2024

I never write reviews, however, this was one of the worst business experiences I have ever had so want to warn everyone. First, if there are positive reviews, the review is in all probability from someone involved with Hertz, not an independent review. Also, the response is one of a few automated responses available. I would give a 0, but that is not an option.
I reserved a car for a Tuesday, April 2nd at 9am and prepaid for the rental weeks in advance. Showed up on time to find the office locked. Called the office and no answer (thought the phones might be forwarded). The only reason I stayed around was a customer was locked inside the office and said staff had left to pick a car up for him. Once someone arrived at about 9:15am, I was told by a male staff member that there were no cars and he would call when they had one probably around 11am. I called the office at 4pm and the female staff member told me she would call me in the morning when she had a car. I called the Hertz National office and after 45 minutes, was disconnected. I called several times in the morning of the 3rd, but the phone dropped my call at the last prompt 4 times in a row. Called in the afternoon and the male staff member informed me that there were no cars and if I wasn't able to pick up on the 3rd, that I would need a new reservation. I called reservations and they informed me that I would need a new reservation and that the price had increased considerably. I at that point cut my losses and cancelled my reservation. I was told that this made sense and it was company policy.
After a trip to this rental office, 4-5 calls to the local office and 1.5 hours on the phone with the national office, I came up empty. Beware of this company and location. Remember you have been warned!!