New Haven, CT Car Rental Agency

Excellent customer service. In and out, very quick and efficient. Rented a van and Got a free upgrade to a large SUV for being emerald member.

Very unpleasant and unprofessional stay away

I had a reservation to pick up a car and was told the day of the reservation, about 10 minutes before my reservation, that I was going to be put on a waitlist because the ... more

Terrible company when anything goes wrong. The car wasnt registered and they double charged me for insurance. Thats not the end of the world though - Im a reasonable pers ... more

Always been a satisfied customer. The manager & staff are very cordial and professional. I rent at least twice monthly when I come to CT and use the location (Union Sta ... more

I was wary of the place due to the google reviews, but the man (didnt catch his name) at the front desk was so helpful, polite, and friendly! He was extremely professiona ... more

(Translated by Google) Worst service ever, don't mess with Budget and its unqualified employees. (Original) , Budget .

Signage at the airport is lacking. I was lucky that I found an airport employee to find out where to drop off the rental car. Also the key drop box is kinda broken. hope ... more

I made a reservation on Wednesday and wen Friday and they didn't have the car ready or they did not have a car at all and the staff they no help

Complete lack of customer service skills. They misrepresent and discredit the Avis brand. The counter was not staffed prior to departure, and the Avis phone representativ ... more

Zipcar is a great ride share app to have. Just join there membership for for only $25 dollars to start the process, once approved, you can get great cars in a jiffy when ... more

VERY helpful when we had an issue with another, local, Budget Truck rental agent.

quick in and out, clean car and helpfull staff

Very friendly and great employees, but utterly abysmal reservation system.

Bad service and no support in resolving it

Avoid the New Haven Union Station location. Front desk person was not helpful and the car provided smelled like cigarette and weed smoke.

Do not rent from here!! We were charged $500 in miscellaneous fees and no one can even tell us why. Customer service is useless in the matter. Save yourself the hassle an ... more

Car interior had smoke smell Exterior dirty At drop off the receipt showed a price higher than reservation. No mention of it at pick up

DOES NOT EXIST BUT THE MORONS AT HERTZ WILL TRY TO GASLIGHT YOU INTO SAYING IT DOES EXIST. DO NOT TRUST THEM.

Terrible service. Dont ever rent a car in this store. They dont solve any problem, anything they do is shake off any responsibilities. You will waste a ton of your time

Terrible company. Awful user experience, awful customer service, expensive cars, damaged cars

Nice staff very patient and accommodating, Though usually a long wait

The cars in this lot always have problems. Zipcar literally wasted my whole day requiring me to come back bc they didn't realize a spare tire was on, no compensation and ... more

Did not let me get a account